Shipping policy
Shipping Policy
Last updated: October 28, 2026
Thank you for shopping with ShelfTitan. Here is everything you need to know about how we ship your order.
Order processing
Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed after hours or on weekends and holidays are processed on the next business day. You will receive a confirmation email when your order is placed and a shipping email with tracking details once it is on its way.
Delivery times
Estimated delivery time after dispatch is 7 to 15 business days. Delivery times are estimates and depend on your location in the United States and the carrier. Delays can occasionally happen during peak seasons, holidays or adverse weather.
Shipping rates
Shipping costs, or free shipping where it applies, are calculated and shown at checkout before you pay. Free shipping offers apply only where shown at checkout.
Where we ship
We currently ship to addresses within the United States only. If we cannot deliver to your address, you will see this at checkout, or we will contact you to arrange a refund.
Order tracking
Once your order ships, you will receive an email with a tracking number. Tracking updates can take 2 to 5 days to appear after dispatch. If your tracking has not updated after 5 business days, contact us and we will check for you.
Multiple items and bundles
If you order several items, or a bundle that includes free units, they may ship in separate packages and arrive on different days. You will not pay extra shipping for items in the same order that ship separately.
Shipping protection
If you add the optional Shipping Protection at checkout, contact us if your package is lost, stolen or arrives damaged and we will arrange a replacement or refund after a short review.
Incorrect address
Please check your shipping address carefully before you complete your order. If you need to change it, contact us as soon as possible. We cannot change the address once the order has been dispatched. Orders returned to us because of an incorrect or incomplete address may be re-shipped at the customer's expense.
Lost, delayed or damaged packages
If your package has not arrived within 20 business days of dispatch, or arrives damaged, contact us at bugbye544@gmail.com with your order number. We will investigate with the carrier and send a replacement or refund where appropriate.
Contact us
ShelfTitan
Email: bugbye544@gmail.com